Managed IT & support
Managed IT and support
24/7 technical support, system maintenance, security audits, and ongoing infrastructure management for your peace of mind.
What you receive
Deliverables for managed it & support
- SLA agreements
- Monthly performance reports
- Incident documentation
- System health dashboards
- Regular maintenance schedules
What's included
Everything in Managed IT & Support
24/7 help desk support
Proactive system monitoring
Regular security audits
Patch management
Backup and disaster recovery
Performance optimization
Incident response and resolution
Documentation and knowledge base
SLA-based support tiers
On-demand scaling and upgrades
Process
How we deliver
- 01
Discovery
We listen first: your goals, users, constraints and any systems already in place.
- 02
Design
We shape the structure, screens and architecture, and agree the approach with you.
- 03
Build
We build in reviewable steps, so you can see progress and give feedback along the way.
- 04
Launch
We test, release and hand over the documentation needed to run what we built.
- 05
Support
Maintenance and improvements can continue after launch, as agreed with you.
Managed IT & Support: common questions
Is support available around the clock?
The service includes 24/7 help desk support. The exact coverage and response targets are set out in an SLA that we agree with you in writing.
What does proactive monitoring involve?
Watching your systems for issues before they affect users, alongside patch management, regular security audits and backup and disaster recovery planning.
How long does it take to get started?
It depends on the scope. We confirm a realistic timeline after discovery, once we understand what you need, and we do not promise dates before that.
How much does managed support cost?
We do not publish fixed prices because every project is different. Tell us what you need and we will reply with a clear next step and a quote based on the scope.
Can the support scale as we grow?
On-demand scaling and upgrades are part of the service, and SLA-based support tiers let the level of support be matched to your needs.
Related reading
- Managed IT & SecurityWhy Untested Backups Fail (and How to Test)Why backups fail when you need them, what to test, and how to run a restore test with a simple schedule. Includes RPO, RTO and a recovery checklist.7 min read
- Managed IT & SecurityIT Security Audit Checklist for Small BusinessesA practical IT security audit checklist for small businesses: accounts, devices, patching, email, backups, network, data and incident readiness.6 min read
- Managed IT & SecurityWhat Managed IT Services Include and How to ChooseWhat managed IT services typically cover, how support and monitoring work, and a checklist of questions for evaluating a managed IT provider.6 min read
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Let’s build it
Ready to build with CloudWiss?
Tell us what you want to build, move to the cloud or keep running. We reply with a clear next step.